Help Center

How can we help you?

Welcome to the UBNI Help Center.
Here you can find support for your electric suitcase, including product setup, charging, battery use, warranty, shipping, returns, and after-sales service.

Whether you are preparing for your next trip or need help with your order, our support team is here to assist you.

Product Guide

Learn how to use your UBNI electric suitcase safely and correctly, including riding mode, trolley mode, speed control, folding, and daily care.

Battery & Charging

Find information about battery removal, charging time, power indicators, airline travel requirements, and safe battery storage.

Orders & Shipping

Check order processing time, shipping updates, delivery information, and what to do if your package is delayed or missing.

Warranty Service

Learn what is covered under the UBNI warranty, how to submit a warranty request, and what information you need to provide.

Returns & Refunds

Review our return conditions, refund process, and how to request a return if your order is eligible.

User Manual

Download the latest UBNI user manual to learn more about product setup, safety instructions, operation steps, and maintenance tips.

Need More Help?

If you cannot find the answer you need, please contact us.
Our customer support team will be happy to help.

Email: csteam@ubni-tech.com
Service Hours: Monday to Sunday, 8:00 AM – 10:00 PM (PT)

We usually respond within 1–2 business days.