Customer Support
We’re here to help with product questions, orders, warranty, and after-sales support.
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Find support for product questions, orders, shipping, returns, warranty, and setup.
Product Support
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Contact UBNI Support
Thank you for choosing UBNI. We’re committed to making your travel smarter, easier, and more enjoyable with our electric luggage.
Whether you have questions about our products, need help with an order, or require after-sales support, our team is ready to assist you.
Get in Touch
Tel: +86 13377675035
Phone Service: Monday–Sunday, 8:00 AM – 10:00 PM (PT)
After-sales Email: csteam@ubni-tech.com
For faster support, please include your order number and relevant product details when contacting us.
How Can We Help?
Find the right support topic before contacting us.
Product Questions
Ask about product features, battery use, setup, and riding guidance.
Orders & Shipping
Get help with order status, delivery updates, and shipping questions.
Returns & Warranty
Learn about return requests, warranty coverage, and after-sales support.
User Manual & Setup
Find product manuals, charging guidance, and travel preparation tips.
Send Us a Message
Please complete the form below and our support team will get back to you as soon as possible.
For faster assistance, include your order number, product model, and any relevant details.
